CANCELLATION RIGHT

Consumers, i.e. any individual acting for purposes which are wholly or mainly outside those individual’s trade, business, craft or profession, are entitled to cancel any contract on the following conditions:


1) Right to cancel

You have the right to cancel this contract within fourteen days (14) without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right to cancel, you must inform us (Veloine - Women Cycling Apparel, Waschnewski & Falkenrath GbR, Radlkoferstr. 2, 81373 Munich, Germany, hello@veloine.cc) of your decision to cancel this contract by a clear statement or by returning the goods.

To meet the cancellation deadline, it is sufficient for you to send your communication or return the goods before the cancellation period has expired.

2) Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you without undue delay and not later than fourteen days after the day on which we are informed about your decision to cancel this contract. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement using the same means of payment as you used for the initial transaction. In any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You will bear the direct cost of returning the goods. Returned goods must be in original condition, unwashed and unworn. They need to have labels still attached and should be in their original packaging.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

3) Cancellation form 

If you wish to cancel this contract, please send us an email to hello@veloine.cc or start the return process through our returns portal. Following your return request, you will receive further instructions. Goods need to be returned to the following address: